Delivery

J&J Market in Robson Street. 
Vancouver British Columbia

 

Delivery Information

J&J market ensures that every flower arrangement or grocery ordered with us is beautifully made and fresh to the recipient. We make every effort to personally take care of your order and ensure that it is delivered in a timely manner and to your specifications. To that end, we ask that you make certain that any special requests or unique delivery information, including apartment or basement suite information, is entered in the Special Instructions field during checkout. We strive to honour any wishes made by our customers. If you require more detailed information regarding our flower delivery policies, please call us at 604-568-8969 and we will be happy to answer any questions.

Our delivery fee is $9.99 to Vancouver Downtown area.

Delivery Areas

As JJ market is located at 1319 Robson Street in Vancouver, BC, we are able to personally deliver to Vancouver Downtown area only. 

Delivery Time 

We need one day to prepare the flowers and grocery products to deliver.

Sunday Deliveries and Statutory Holidays 

We are always open and delivering locally on Sundays as well as all Statutory Holidays. 

Specific Delivery Time Requests

Unfortunately, due to the number of deliveries we have per day, we are not able to accept specific delivery time requests. If you have any questions about timed delivery, please contact us and we will make every effort to accommodate what you would like to see happen with your delivery.

Should you placing an order during special peak periods and holidays such as Valentine’s Day, Christmas, Mother’s Day, or Thanksgiving please understand that we will not be able to guarantee specific time requests at these busy times. 

Delivery to Apartments or Condo

As part of our policy, we always get in touch with recipients who reside in condominiums, apartment buildings or gated communities, so we can determine the most convenient time for us to make the delivery and also to ascertain if any special permission is required to enter the building or community area. This is a necessary step we take to ensure that deliveries are made successfully when requested. As such, it is essential that we have the proper contact phone number in order to make these delivery arrangements. The only exceptions we can make are for those whose buildings have a concierge, reception area, or where gifts can be left with a trusted neighbour.

Delivery to Hospitals

We delivers personally to hospitals that are located in Downtown Vancouver, nursing homes and care facilities. When placing the order, please be sure to include whatever information you may have about the intended recipient, including their name, the hospital name, phone number and the recipient’s room number. We will also contact the hospital for you to ensure the room number is correct and whether they are in a condition where they are able to accept flowers.


Recipient Not Home

When our delivery drivers arrive at a location, it can happen that the intended recipient is not home or available to receive the delivery. If this should happen, there are a number of things we may do and will often take the following actions:

Call the recipient to schedule a more appropriate delivery time.
Leave a note on their door to contact to arrange a more appropriate delivery time. In this case, additional delivery fee will occurs.
Leave the arrangement in a covered and secured area near the door, as would be found on a porch, in a garage, or inside another accessible entrance.
Leave the gift with a trusted neighbour, as well as leave a note upon the recipient’s door, advising that we have done so.

Order Substitutions

Unfortunately, there may be times when particular flowers or product are not available for our use at the time they are ordered. If this should happen, we will always notify you. We will then make every effort to find a suitable replacement that will meet the same levels of quality and value as the original, and one that maintains the standards set for style, theme and color. We only substitute items of equal or greater value as the original, never less. Our designers take creative licensing with this type of work and often, create even more fabulous flower arrangements when these substitutions occur. 

Extreme Weather and Inaccessible Locations

Sometimes, the exact date and time of delivery cannot be met due to extenuating circumstances, which may be beyond our control, as in times of extreme weather conditions. If it should happen that your gift cannot be delivered as arranged due to weather conditions, an inability to gain access to the delivery site, special order considerations or delays, Nature's Wonders Florist will make every effort to contact you, the sender or the recipient and alert them about the delay.

Unless you request otherwise, in any situation where we cannot deliver your gift on time, in the manner you requested, we will then reschedule your delivery for the next available delivery date and time.