Delivery

Delivery Information

Every flower arrangement ordered with us is made by hand and delivered fresh. Please enter any special requests or delivery details, including apartment or basement suite information, in the Special Instructions field at checkout. If you need more information about our delivery policies, call us at 604-568-8969.

Delivery Areas

We hand-deliver from 1319 Robson Street to Downtown, West End, Coal Harbour, Gastown, Yaletown, Downtown Eastside, Strathcona, Mount Pleasant, Fairview, Olympic Village and South Granville. If you are just outside one of these, call us on 604-568-8969 and we will tell you honestly whether we can reach you.

Delivery Time

Order by 11am for same-day delivery. Deliveries run every day between 2pm and 6pm. For pickup at the shop, order at least 1 hour ahead and collect any time we are open, 9am to 11pm daily. Pickup is free.

Sunday Deliveries and Statutory Holidays

We are always open and delivering locally on Sundays as well as all statutory holidays.

Specific Delivery Time Requests

Due to the number of deliveries we have each day, we are not able to accept specific delivery time requests. If you have any questions about timed delivery, please contact us and we will make every effort to accommodate your request.

If you are placing an order during a peak period such as Valentine's Day, Christmas, Mother's Day or Thanksgiving, please understand that we cannot guarantee specific time requests.

Delivery to Apartments or Condos

We always get in touch with recipients who live in condominiums, apartment buildings or gated communities, so we can find the most convenient time to deliver and check whether any special permission is needed to enter the building. For this reason, we need a correct contact phone number for the recipient. The only exceptions are buildings with a concierge or reception area, or where gifts can be left with a trusted neighbour.

Recipient Not Home

If the recipient is not home or available when our driver arrives, we may take one or more of these actions:

• Call the recipient to schedule a more appropriate delivery time.
• Leave a note on their door asking them to contact us to arrange a new delivery time. In this case, an additional delivery fee will apply.
• Leave the arrangement in a covered and secured area near the door, such as a porch, a garage or another accessible entrance.
• Leave the gift with a trusted neighbour and leave a note on the recipient's door saying we have done so.

Order Substitutions

Sometimes a particular flower or product is not available when an order is placed. If this happens, we will always notify you. We will then find a suitable replacement of the same quality and value that keeps the style, theme and colour of the original. We only substitute items of equal or greater value, never less. Our designers often create even more beautiful arrangements when substitutions occur.

Extreme Weather and Inaccessible Locations

Sometimes the exact date and time of delivery cannot be met because of circumstances beyond our control, such as extreme weather. If your gift cannot be delivered as arranged because of weather, an inability to access the delivery site, or special order delays, J&J Market will make every effort to contact the sender or the recipient about the delay.

Unless you request otherwise, if we cannot deliver on time as requested, we will reschedule for the next available delivery date and time.