Shipping policy

Shipping and delivery policy

J&J Market Flower delivers fresh flowers by hand from our shop at 1319 Robson Street, Vancouver, BC V6E 1C6. We do not ship by courier or mail.

Delivery area and fees

We deliver within 9 km of our shop. Delivery is $9.99 within 5 km and $14.99 from 5 to 9 km. Delivery is free on orders over $200 anywhere in our delivery area.

  • Within 5 km: Downtown, West End, Coal Harbour, Gastown, Yaletown, Strathcona, Mount Pleasant, Fairview, Kitsilano and Lower Lonsdale.
  • 5 to 9 km: UBC, Dunbar, Kerrisdale, Oakridge, Langara, Marpole, Hastings-Sunrise, Renfrew, Victoria-Fraserview, Lonsdale, Lynn Valley and West Vancouver as far as Dundarave.
  • Not available: past Dundarave in West Vancouver, Burnaby past Boundary Road, and Richmond.

Delivery times

Order by 11 AM for same-day delivery between 2 PM and 6 PM. Orders placed after 11 AM go out the next day. We deliver every day, including Sundays and statutory holidays. We cannot accept specific delivery time requests.

Rush delivery

Rush delivery is $20 on top of the normal delivery fee, and we deliver within 2 hours of your order. It is available daily from 9 AM to 8 PM for delivery orders only. The $20 rush fee is non-refundable.

Free pickup

Pickup is free. Order at least 1 hour ahead and collect at 1319 Robson Street, Vancouver, BC V6E 1C6, open daily from 9 AM to 11 PM.

Recipient not home

If the recipient is not home when we arrive, we will call the recipient, leave the flowers by the unit door, or rearrange the delivery if you have asked us not to leave them by the door.

Apartments, condos and gated buildings

We contact recipients in apartment buildings and gated communities to find a convenient delivery time, so please give a correct phone number for the recipient.

Substitutions

If a flower or product is not available, we replace it with an item of the same style, theme and colour and of equal or greater value, never less.

Weather and access

If severe weather or an inaccessible location prevents delivery as arranged, we will contact the sender or recipient and, unless you ask otherwise, reschedule for the next available delivery.

Contact

J&J Market Flower, 1319 Robson Street, Vancouver, BC V6E 1C6. Phone 604-568-8969. Email jjmarketflower@gmail.com.